I had taken in a Martin Eric Clapton signature model (picture posed by model, left), and the lacquer was separating all along the back of the neck. Because it was a nitrocellulose lacquer finish, I was able to repair this, and have no evidence marks where I had thinned and added laquer to the original finish.
The post just came today, and I noticed something that looked suspiciously unlike a bill. I opened it, and it was a card, with a picture of a tree on the front. I read the message, and this is what it said:
A word of thanks for the superb work you did on the Fender and the Martin.
You’ve completely solved the niggly intonation problems I was having with the Fender and it’s a joy to play again.
As for the Martin – we’re staggered at the flawless finish on the neck. To be able to not feel the previous abrasions was great, but not to be able to see the joins (as it were!) is a bonus. The Waverley tuners have increased the tuning accuracy no end – I wish I’d have had it done years ago. The upshot of all this is that I’m playing more than I’ve done for years! Thank you.
The owner was delighted with the job when he picked it up, and has sinced phoned me to tell me how pleased he was with the new tuners I installed. For him to go to this extra effort is what my job is all about.
I am in such a good mood that I am now going to put the binding on a cutaway. This is an fiddly job, but this letter has given me the ego boost I needed to get cracking on it.
Expect a bad mood again in 1 hour’s time.